Understanding billing – mypresences

myPresences uses Stripe for payment processing.

Stripe is the world's largest payment provider used by software companies to process subscription payments.

Currency

All plans are charged in US Dollars (USD).

Plans

During your trial your account will be free and you don't need to enter any payment details.

To continue using myPresences after your trial you will need to choose a plan that determines the features of the product you have access to and any limits that apply.

There are a number of different types of plans.

Single Location	For single location businesses you can choose from 3 levels depending on the level of features required. Plans are Present, Aware, Involved.
Multi Location	Muti location plans are for businesses that have more than one location as part of a chain or enterprise. There is only 1 multi location plan.
Agency	Agency plans apply to businesses that use myPresences to provide services to their clients. There is only 1 agency plan.

Plans are charged automatically every month or year in advance depending on the billing period you chose when choosing your plan.

Charges are applied on the anniversary of when you chose the plan. So if you signed up on the 15th of the month and you chose monthly billing you would get charged on the 15th each month.

Changing Plans

Single Location plans can be changed at any time. Stripe will automatically adjust any charges on a pro rata basis based on time on the old and new plan for the billing period.

Plan changes are not charged immediately, on the next billing anniversary an adjustment will be made that reflects the time spent on a different plan in last period.

So if you changed to a lower plan. On the next payment date you will be charged for the next month on the lower plan minus a pro rata charge for the period of the last period you were on a lower plan.

If you changed to a higher plan. On the next payment date you will be charged for the next month on the higher plan plus a pro rata charge for the period of the last period you were on a higher plan.

Multiple Locations and Agencies

If you have more than one location or are an agency your plan quantity will be updated as you add and remove locations.

The more locations you have the lower the price per location for Agency and Multi location.

Changes to location quantities are not charged immediately they are included in the next invoice.

If you add a new location. On the next payment date you will be charged for the next month for the number of locations you have plus a pro rata amount for the time the location was active during the previous billing period.

If you remove a location. On the next payment date you will be charged for the next month for the number of locations you have minus a pro rata amount for the time locations were removed during the last billing period.

Invoices

Invoices that have been raised are available from your Account page under the Subscription tab.

Clicking on the Invoices button will take you to the Invoices page which lists all of your invoices.

Clicking the View button beside each invoice will display a printable version of the invoice that can also be saved as a PDF.

Understanding your Invoice

Your invoice will include a line entry for each plan you are subscribed to.

If there are changes to your plan during the billing period there may be multiple lines indicating either adjustments to the plan or the quantity of each plan.

Why is my invoice higher or lower than it should be for the number of locations I have?

This is due to you adding or removing locations during a billing period. See above under Multiple Locations and Agencies.

As we don't charge for changes immediately your invoice includes the next month and any additions or removals made during the previous month.

If you have any specific queries please contact our support team.