I cannot connect my listing or business profile

Connecting listings is required for some services such as:

• Google
• Facebook
• Instagram
• Twitter\X
• LinkedIn

This may be referred to as Connecting or Authorizing or some other name. It is the process of your giving permission for myPresences to access the information associated with your listing or business profile.

You may be connecting a service when adding a business location or when you are connecting listings so they can be managed.

If you are unable to connect your listing on a service there are a number of reasons that may be the cause.

1. The email you are using does not have an account on the service.
2. Your account does not have management access to the business location or profile.

1. Your email does not have an account.

The email address you are using my not have an account on the service you are connecting.

For example, if you are using info@example.com to connect a profile on Google Business this email address may not be associated with any Google Accounts.

If this is the case, your profile may be associated with a different email address. Try different email addresses that you might have used when creating the profile.

2. Your account does not have management access to your listing or profile.

Your email address may be valid for a service but it does not have management access to any profiles on the service.  You may just be a user but cannot change the details for any listings or profiles.

If you are using the correct email address then you will need to be given management access to the profile by whoever currently has that access. 

This may be:

• The owner or manager of the business
• Someone who manages your IT infrastructure
• Someone from your marketing department
• A third party like a marketing company who manage your online presence for you

Contact the appropriate person and let them know you need to be added as manager of the profile.

If you are unable to be added as a manager of the profile

If you are unable to added as a manager or administrator for a page then you can give the person with management access a user account on myPresences and they can login and connect the profile themselves.  This only needs to happen once so they can connect it for you and not have to login again.

To do this:

1. Add the person to your account.
2. Send them a link to https://app.mypresences.com/connect/  so they can connect the profile.